WEBSITE PRIVACY STATEMENT

We are G&C HEALTHCARE Private Limited Company. A company registered in England with registered company number 12053532.  

We collect personal information whenever you provide it to us.
Where you are a client or a prospective client the personal information we collect may include the following:

• name, address, date of birth and contact details
• your medical history including current and historic illness, treatment and medication
• any dietary needs you may have
• any allergies we need to be aware of
• name and contact details of authorised persons which you consent for us to contact regarding your care
• financial information

How we use your data will depend on the purpose for which you have provided your data:

• If you make an enquiry we will use your data for the purposes of responding to your enquiry. 
• If you become a client we may also use your data to provide our care services to you and also for the purpose of audits to monitor and ensure compliance with our strict information handling policies, for training purposes and to develop and improve our business.  

We may disclose your personal data to:

• our agents and service providers;
• any relatives, advocates or representatives authorised by you;
• our professional regulators to comply with our audit requirements;
• law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law.  

We will use technical and organisational measures to safeguard your personal data, for example:  

• we store your personal data on secure servers
• your personal data is encrypted in transit

access to your personal data is limited to authenticated and approved staff. While we will use all reasonable efforts to safeguard your personal data, we acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. We will never send your personal data over the internet other than in an encrypted format.   

We have a legitimate interest in collecting and using your personal data.  Where you are not a client of G&C Healthcare our legitimate interests are that we use your personal information in order to respond to any enquiries made by you and to provide you with the information that you have requested.  Where you are a client of G&C Healthcare we use your personal information to monitor, audit, support and assist with your enquiry.

In some circumstances we will seek your specific consent for certain identified uses of your personal information, such as where we add your name and contact details to our contact databases. We will make it clear when we are seeking your consent for any particular use of your information. Where you do provide any such consent you can withdraw this at any time by letting us know using the contact details section. 

You have rights under data protection laws, in certain circumstances, including to:

• request access to personal information that we may process about you
• require us to correct any inaccuracies in your information free of charge
• to require us to erase personal data that we may process about you where this is no longer required to be processed by us
• to object to or restrict our processing of some of your personal information in certain circumstances

If you wish to exercise any of these rights, you should put your request in writing and provide us with enough information to identify you. If we need further information we will let you know. If you have any concerns or questions as to the way in which we process your information please do not hesitate to contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.  

We will retain your information for no longer than is necessary for the purposes for which we collected it, or for as long as we have your consent to do so where your consent is our legal basis on which we process such data.

Due to the nature of our business we collect a wide range of personal data for a broad range of reasons. As a result, our retention policy differs significantly based on the purposes for which the data was collected and the nature of the data but by way of general guidance we will usually retain your data:

• For a period of 3 months following your last interaction with us where you have made an enquiry
• For a period of up to 6 years from the date you cease to be a client of G&C Healthcare ltd. 

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you visit this website.